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Recent Posts
Customer Service, According to the Customer Survey
The most reliable service any large corporation seems to provides these days is the customer satisfaction survey. You can spend three days trying to solve a problem they created, be transferred between departments like an [...]
Retiring from Work Does Not Mean Retiring from Connection
One of the biggest surprises for people moving towards retirement is that work has often been doing more for them than they realised. Yes, work provides income. But it also provides structure, purpose, conversation, shared [...]













































































Dr Susan Roberts says: