Handling conflict or tension arising from: words that should not have been said, faulty assumptions about why someone has behaved the way they have, disagreement about decisions made, differences in personality, beliefs and backgrounds, or ambiguity in role and direction is never easy, especially if you are a party in the conflict. However, a conflict [...]
Achieving productivity and financial targets are generally top priorities for business leaders. Provided service and/or product orders are being maintained at optimal levels, targets that are not being met by employees over a sustained period are likely to elicit ‘why’ questions from line managers. This article outlines likely employee responses in terms of what matters [...]
What is the Changing Gears program? In a nutshell Changing Gears is about celebrating our ageing workforce, transitioning them from full-time work with dignity and assisting their employer organisations with that process. It has evolved over several years and we work across the country and across all sectors. We've had around 7000 mature-age employees [...]
For such a topical subject, it is surprising how little organisations are paying attention to it. Is it because its not seen as an operation imperative? Are people oblivious to the consequences? Or is it just on the ‘too hard’ basket. Many organisations we speak to are very ‘intellectually’ interested in investigating the issue, but [...]
While the CEO, manager, supervisor or leader is critical to setting the direction or goals, long term success depends upon a team approach. A poorly performing team breeds competing agendas and turf politics, while an integrated high performing team brings organisation coherence and focus. A good team begins with a collection of strong and talented [...]
Effective Facilitation Effective facilitation consists of inputs (actions) by one or more persons that help groups achieve their goals and maintain or improve their competencies to achieve their goals. A skilled facilitator can add an enormous amount of value to a team meeting where outcomes are needed. Those outcomes could include actions, decisions, mutual understanding [...]
Whilst we do a lot of coaching for development at CLT, we also strongly recommend establishing a mentoring program within your business. There are some major differences between mentoring and coaching, and these differences make the combination a very powerful development tool. At CLT we focus on coaching programs that are: Targeted toward results and [...]
I was speaking to a good friend of mine the other day about the nature of change and she raised an interesting scenario. When an employee in her organisation was put into a better position, a promotion that they willingly accepted, they brought with them enough of the past to potentially derail their future. It [...]
Several years ago, I was chatting to Barry, my coach and mentor. At the time, I was particularly aggrieved at the behaviours of one of my peers. I complained that this person’s actions were clearly of malicious intent, and intended to position me in a negative light. It seemed so clear to me at the [...]
Our coaching spans all levels of organisations and I was working with a ‘Middle Manager’ the other day and the question came up, what is middle management – what is the role? It’s an interesting question, having worked with many organisations I see this layer of people between the workforce and senior management. In the [...]
Dr Susan Roberts says: