Industry: Services Sector | Project: Workforce Transition During Contract Closure Client: A National Services Organisation Overview When a leading services organisation reached the end of a significant government contract, the business faced the complex task of managing a workforce transition with compassion, clarity, and consistency. With a strong track record delivering services for both state [...]
Overview Over the past 18 months, I’ve had the privilege of partnering with a senior executive as he prepared to step into one of the most demanding leadership roles in business — transitioning from Chief Financial Officer to Chief Executive Officer of a multi-billion-dollar international organisation. This case study explores how behavioural coaching played a [...]
Industry: Manufacturing | Project: Plant Closure & Workforce Transition Client: A National Heavy Vehicle Manufacturer Overview When a highly productive WA-based manufacturing facility faced unavoidable closure due to a lease termination and relocation decision, the leadership team was confronted with a difficult challenge: How do you wind down operations over nine months — without losing [...]
Overview Leading a school is no different from leading a complex organisation — it requires vision, leadership, and the ability to inspire change across multiple stakeholder groups. We recently partnered with the newly appointed principal of a respected independent school to support his ambition: to re-align the school’s culture with its foundational principles and values. [...]
Let’s call it like it is: losing your job sucks. Redundancy often feels personal, even when you’re told it isn’t. The rug gets pulled out, the security disappears, and your brain starts doing loops. Why me? What did I do wrong? Who made the call? Some people get angry. Others go quiet. But a common [...]
In the resources sector—where projects are high-stakes, timelines are tight, and teams often form temporarily for shutdowns, outages, or capital projects—leadership plays an outsized role in shaping outcomes. At the heart of every successful operation lies a team that not only executes with precision but does so with a shared sense of purpose, safety, and [...]
Dear Job Seeker, The hiring process is a strategic game, and understanding how recruiters think can give you the winning edge. Every time a recruiter looks to fill a role—whether internally or externally—they go through three distinct phases before making a final decision. Knowing how to navigate each phase effectively can significantly increase your chances [...]
Imagine asking someone, “Do you think everyone sees the world the same way you do?” Almost without exception, the response would be a dismissive “Of course not, that’s silly!” Yet, in our daily lives, our actions often contradict this logic. Most of our stress and anxiety arise from the implicit expectation that others should think [...]
After 30 years in personal and business marketing, I can confidently say that the single most important factor in success is the strength of your network. Whether you're changing careers, building a business, or seeking new opportunities, your ability to connect with people is far more critical than having a perfect resume, an optimised LinkedIn [...]
Conflicts in the workplace are inevitable. Differences in opinions, personalities, and interests can sometimes create tensions that disrupt harmony and productivity. To address these issues constructively, many organisations turn to workplace mediation—a structured process that facilitates open dialogue between conflicting parties to reach a mutually acceptable resolution. Workplace mediation does not aim to assign blame or [...]
Dr Susan Roberts says: